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Return To Certification FAQ Archive   Search the Archives What kinds of certifications should I consider for an Office Specialist career? Answered By Cai Einarson An Office Specialist keeps up-to-date information about the organization’s or program’s services; develops reports on trends from this data; and communicates this information to management and customers. This job requires the following: · Must have knowledge of City departments and operating procedures. · Must be goal oriented and a team leader. · The ability to perform necessary procedural matters without immediate supervision. · Must be knowledgeable in using two-way radio equipment and perform dispatch duties. · Must productively use computer equipment, databases, and various software programs. · The ability to summarize and give information on minutes, laws, procedures, and other written materials. · The ability to take initiative and be proactive in resolving customer complaints and other issues. --- permission must be obtained from author Cai Einarson to re-publish --- A Certification Book

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